Terms of Service

Last updated: October 2026

1. Who We Are

This online store, Bilpan, is governed by these terms. For any questions, you can write to us at bilpan661@gmail.com.

2. Products and Prices

The products, their features, and prices are those shown on the website at the time of placing the order. Prices are displayed in your country's currency when available and include free shipping. We may change prices, but the price you see when purchasing is the price you pay.

3. Orders and Payment

When placing an order, you will receive a confirmation email. We accept the payment methods available during the checkout process. We reserve the right to cancel orders in the event of an obvious pricing error or lack of availability, and we will refund the amount paid.

4. Shipping

Delivery times and conditions are detailed in the Shipping Policy.

5. Returns and Refunds

You can return your order within the timeframes and under the conditions specified in the Returns Policy.

6. Legal Warranty

Products are covered by the applicable legal warranty of conformity in your country. If you receive a defective product or one that does not match what you ordered, contact us and we will resolve the issue.

7. Safe Use of the Product

Read the product's safety instructions and advice. For hot water bottles: do not fill them with boiling water, do not fill them beyond two-thirds of their capacity, close the stopper tightly, check that there are no leaks, and avoid prolonged direct contact with the skin. We are not responsible for any use other than as instructed.

8. Intellectual Property

The content of this website (text, images, brand) is protected and may not be copied or used without authorization.

9. Data Protection

We process your data in accordance with our Privacy Policy.

10. Governing Law

These terms are governed by Spanish law, without prejudice to the rights granted to you by the consumer protection regulations of your country of residence.