Shipping Policy

At BILPAN, we aim to process and deliver every order as smoothly as possible. However, shipping times may vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances beyond our control.

1. Order Processing

Orders are processed after payment has been successfully completed. Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

Order processing time is separate from shipping time.

2. Estimated Delivery Times

Any shipping or delivery times displayed on our website, product pages, at checkout, or in order confirmations are estimates only and are not guaranteed delivery dates, unless expressly stated otherwise.

Actual delivery times may vary depending on the destination country, local postal services, carrier operations, customs clearance, public holidays, weather conditions, and other factors.

Please note that delivery to certain countries or regions may take significantly longer than the usual or estimated delivery times published in our store. Remote locations, international shipping routes, customs procedures, and local delivery conditions may result in additional delays.

We cannot guarantee that an order will arrive within a specific estimated timeframe. Nevertheless, we will fulfil our delivery obligations in accordance with the applicable law and any delivery timeframe expressly agreed with the customer.

3. Shipping Destinations

We ship to the destinations available at checkout. Shipping availability may vary depending on the product and destination.

If your country or region is not available at checkout, we may not currently be able to ship to your address.

4. Tracking Information

Where tracking is available, tracking details will be provided once your order has been dispatched or once the information becomes available.

Tracking information may take some time to update. Updates may also be limited or delayed while an order is in transit, undergoing customs clearance, or being transferred between shipping carriers.

5. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:

• Customs inspections or clearance procedures.

• Delays involving postal services or shipping carriers.

• Public holidays, peak shopping periods, or high order volumes.

• Weather conditions, transport disruptions, or other unforeseen events.

• Remote destinations or local delivery limitations.

If your order appears to be delayed, please contact us at bilpan661@gmail.com with your order number so we can help investigate the situation.

Nothing in this policy excludes or limits your mandatory consumer rights in relation to delayed, missing, or damaged orders.

6. Customs Duties and Import Taxes

Depending on the destination and applicable law, international orders may be subject to customs duties, import taxes, or other charges.

Any applicable charges and the party responsible for paying them will depend on the destination, the shipping arrangement, and the information provided at checkout. Where required by law, relevant costs will be disclosed before you complete your purchase.

Customs procedures may also cause additional delivery delays.

7. Delivery Issues and Responsibility

BILPAN remains responsible for fulfilling its delivery obligations and for the risk of loss or damage to goods until you, or a third party designated by you, take physical possession of the goods, except where applicable law provides otherwise.

If your order has not arrived, appears to be lost, or arrives damaged, please contact us at bilpan661@gmail.com and include your order number and any relevant information.

We will review the issue and assist you in accordance with our legal obligations and applicable consumer protection laws.

8. Contact Us

If you have any questions about shipping, delivery estimates, tracking information, or a delayed order, please contact us:

Email: bilpan661@gmail.com

We will do our best to assist you and provide any available information about your order.